We're here to help.
Have a question, or is something not working in Mezero, on the web or in the app? Write to us by email or on WhatsApp.
If something isn't working, include your account's email and, if you can, a screenshot.
Frequently asked questions
- How do I get an account?
- For now, new Mezero Intelligence accounts are by invitation. Ask for yours on the waitlist.
- I can't sign in
- Sign in the same way you created your account: email and password, Google, Microsoft or Apple. If you forgot your password, reset it here.
- My agent takes a while to reply
- A reply can take up to a minute, or longer if you asked for something big. Meanwhile, the chat shows what it is working on.
- How do I withdraw permission to use artificial intelligence?
- In the app: More → Privacy → Use of artificial intelligence. Without that permission your agent can't work.
- How do I delete my account?
- In the app: More → Privacy → Delete my account. You can also write to us. What is deleted and what stays with your organization is in the privacy policy.
- Where do I see my plan and invoices?
- At intelligence.mezero.ai/billing.
- How do I change the app's language?
- The app follows your phone's language (Spanish or English). You can change it in More → Language.